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The Twice team
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Memorial Day— Our office is closed today. Please email and we will respond when we return on 5/26.

Help

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Common questions
What is Twice?
Twice is a concierge-style online store that buys and sells secondhand clothing, shoes and bags for men and women. You can sell your clothing, shoes and bags to Twice or shop popular brands at up to 90% off retail.
How do I sell to Twice?
You can sell us your men’s and women’s clothing, shoes and bags in 2 ways: request a prepaid Selling Kit or print out a shipping label. Try both from our sell page. Once you’re ready, you can schedule a pickup from your doorstep.
What brands do you buy?
Please refer to our brands list for up-to-date information on the brands we are able to accept. Our brands list is expanding all the time, so check back often and feel free to contact us with any questions.
How do returns work?
You have 30 days to return your items, and you can download a return shipping label from your account page. Returns are free if you choose to be refunded in store credit, or $4.95 if you’d prefer cash (credit card or PayPal).
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25%
Store credit bonus
Earn 25% more in store credit when you sell
Get an extra 25% bonus when you choose to get paid in store credit. Sell more. Earn more.
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